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Non-binding inquiry

Please use our online form to send us your inquiry. You can also reach us at:
Phone: +43 3687 61194 | E-Mail: nfstrhfcm

Dear guests,

due to the current situation with the Corona virus, we would like to assure you that all bookings for the winter season 2020/2021 can be canceled free of charge up to 30 days before arrival. You do not have to provide any justification for cancellations.

If you cancel within 30 days of scheduled arrival, we guarantee you NO CANCELLATION CHARGES if any of the following apply:

  • The “Corona Warning Light” operated by the Austrian Federal Government now classifies your intended holiday destination as a RED ZONE
  • A Level 6 travel warning has been issued for your own home country or home district.
  • The guest or other persons living in the same household have tested positive for corona (medical certification of this fact may not be more than 48 hours old) or a government-ordered quarantine remains in effect at the previously scheduled time of arrival. In this case, the guest is required to present the host with appropriate documentation of the circumstances.


So you can book your planned vacation without any risk, despite the uncertainty.

In all other cases the usual cancellation conditions apply.

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We would like to point out that we follow the General Terms and Conditions for Austrian Hotel Industry 2006 (AGBH).
Furthermore, we recommend you a Travel Cancellation Insurance.

Protection of your personal data is a priority for us. We process your information solely in accordance with EU and Austrian privacy laws (DSGVO, TKG 2003).

If you share personally identifiable data with us either by our website or email, this will only be used for correspondence or for the purposes which you intended. We assure you that your personally identifiable information will not be shared with third parties, other than if statutes requires us to do so.

The information you provide will only be stored until we have fulfilled the purposes for which it was intended. Insofar as statutes require us to store information for a specific period, we will comply with such legal requirements. If you no longer agree to our storing your personally identifiable information, upon your direction we will delete such information. If any of your personal information has changed in the meantime, we will correct such information pursuant to your notification.

Here you will find our complete privacy policy

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